Zetrr

App Support

Help for Zetrr Automation, Zetrr Planner, and every other Zetrr app.

Write to support@zetrr.com and a person will answer. Include your account email and, if it helps, a screenshot.

How do I get help?

Email support@zetrr.com from the address on your Zetrr account and describe what you were doing when the problem appeared. We reply to every message, usually within one business day.

Which account do I sign in with?

The Zetrr apps sign in with your existing Zetrr account — the same email and password, Google account, or Apple ID you already use. There is no separate app account to set up.

Zetrr Automation asks me to connect Instagram

Instagram automations need an Instagram Business or Creator account connected through Meta's official login, from Settings inside the app. A personal Instagram account cannot be connected — switch it to a professional account in the Instagram app first, then try again.

My automation is not sending

Open the automation and check that it is switched on and that its trigger still points at a post that exists. New accounts also send at a reduced rate for their first days, which the sending card in Settings explains. If everything looks right, email us and we will look at the delivery log for your account.

I am not receiving notifications

Notifications are optional and off until you turn them on in the app's Settings. If the switch is on and nothing arrives, check that notifications are also allowed for the app in your device settings.

How do I disconnect Instagram?

Settings → your connected account → Disconnect. Disconnecting stops every automation on that account immediately and removes Zetrr's access to it.

How do I delete my account?

Settings → Delete Account, inside the app. Deletion is immediate and permanent: your automations stop, and your automations, history, and account data are erased across every Zetrr app.

How do I report a security issue?

Email security@zetrr.com with the details. Please do not post security reports publicly before we have had a chance to fix them.