Refund & Cancellation Policy

Zetrr Pvt. Ltd. sells subscriptions to the Zetrr creator platform: software you use online (software as a service). Nothing physical is sold or shipped. This policy explains how paid plans renew, how to cancel, and the only situations in which we refund a payment. It forms part of our Terms of Service.

• You can buy all Zetrr apps, a single app, or a bundle of apps, billed every month, every 3 months, every 6 months or every year. The price, the billing period and the date of the first charge are shown before you pay.
• Payments on zetrr.com are made in Indian rupees (INR) through Razorpay, by UPI Autopay, card or netbanking e-mandate.
• A plan renews automatically at the end of each billing period until you cancel it. Your bank, card issuer or UPI app notifies you before every automatic charge, as RBI rules require.
• A price change never changes a subscription you already have: it keeps renewing at the price you signed up for until you cancel it.

When a free trial starts by setting up autopay, Razorpay takes a ₹5 authorisation that is refunded to you automatically, and nothing else is charged until the date shown before you confirm. Cancel before that date and you pay nothing. A free trial that does not ask for payment details simply ends; there is nothing to cancel and nothing to pay.

You can cancel at any time on zetrr.com from Settings → Billing → Cancel (during an autopay free trial the button reads Cancel autopay). You can also cancel the autopay mandate from your UPI app or your bank; we treat that the same way.

• Paid plan: nothing more is charged, and you keep access until the end of the billing period you have already paid for.
• Free trial with autopay: the mandate is cancelled at once, your free days continue, and nothing is charged.
• A renewal payment that has failed: the subscription ends at once and no further payment is attempted.
• Changing plans: cancel the current plan, then choose the new one. The new plan's first charge is scheduled for the day the current paid period ends, unless that is less than 2 days away.
• Deleting your Zetrr account cancels any active autopay first, so nothing is charged after the account is gone.

Cancelling does not delete your data. Your workspaces and content stay in your account.

Payments are not refundable once made. We do not refund a change of mind, unused time or features, part of a billing period, or a renewal that was not cancelled before its date.

We refund a payment only in these situations:

• The platform does not work. An app or feature you paid for does not work because of a fault on Zetrr’s side, and we cannot fix it within 7 days of your report. We then cancel that subscription and refund the unused days of the current billing period, counted from the day you reported the problem.
• A billing error. You were charged twice for the same period, charged after your cancellation took effect, or charged more than the amount shown before you paid. We refund the incorrect amount in full.
• Where the law requires a refund.

A problem caused by Instagram, Meta or another third-party service, or by changes they make to their platforms, is not a fault on Zetrr’s side. Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own policies.

• Write to support@zetrr.com from your account email within 30 days of the payment, with the Razorpay payment ID from your receipt and a short description of the problem.
• We reply within 2 business days and tell you our decision within 5 business days.
• An approved refund goes back to the original payment method within 5–7 business days. Your bank may take a few more days to show it.

Questions about a payment, a cancellation or a refund? Contact us, or see our Contact page.